Nirix Hosted Helpdesk.
IT outsourcing gives you access to a professional technical support help desk team
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Our online ticketing website keeps you up-to-date with the results of your technical support
call. Expert computer technicians can provide onsite or remote IT support. Our many self-service
features in the online ticket system will no longer tie you to your desk waiting for that ever
important call back.
The Nirix Hosted Helpdesk service is the virtual IT department for your organization. Leave the
details of your technology to us, so you can focus on your business.
With industry standard service level commitments, a professional support desk and fixed monthly
rates based on easy to understand per device billing, getting the technical support you need at the
price you want has never been easier.
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Technical support that’s just a phone call away
If you’re tired of trying to manage your own IT, or having to deal with contractors who
don’t show up when they said they would, and dealing with unpredictable IT support bills,
Nirix can help.
The Nirix Hosted Helpdesk service is a comprehensive solution for those organizations
who do not currently have their own in-house IT department, yet technology is still a core
service needed to run their business. Flexible support options include remote PC support,
telephone support, email support, and our self-service ticketing portal.
Outsourcing your IT support gives you predictability
Regain control over your technical support expenses while leveraging the expertise of
an entire help desk support team.
The Nirix Hosted Helpdesk service is ideal for organizations who do not currently have
their own in-house IT department, yet need reliable technical support. When you outsource
your desktop, server, and network support to Nirix, you will experience greater visibility
and accountability to your computing environment. Another benefit is that support can scale
on demand as you grow without sacrificing customer service. All of our support plans are
priced affordably to accommodate any business.
Service level commitments – because you deserve them
To our help desk team, customer service means more than a friendly hello and goodbye. Our
technicians are measured by strict Service Level Agreements (SLAs) that are developed with customer
satisfaction in mind.
When you subscribe to Hosted Helpdesk from Nirix, you decide which service level is best for your
business. The Nirix help desk customer support team is measured by how well they meet and exceed
our customer service levels. You can rest easy knowing your desktop support is going to be timely,
responsive and accurate.
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Technical Support
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Technical support that grows with you
With Nirix Hosted Helpdesk, you never have to worry about outgrowing your IT support.
The beauty of outsourcing your help desk support to Nirix is that no matter how fast you grow,
your tech support grows with you. You don’t have to worry about hiring additional contractors
or recruiting, training and retaining new internal network administrators. The Nirix help desk
team will know your computing environment inside and out, and can even provide recommendations
on how to best support your growth.
Comprehensive technical support
Whether you need help with building a complex Cisco network, basic desktop support, overall
IT management or remote computer support, Hosted Helpdesk has you covered.
The Nirix help desk team is fully certified by Microsoft, Cisco, VMWare, Citrix and many more!
With extensive expertise in network support, desktop migrations, and desktop support, no technology
is too much for Nirix to handle.
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