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Hosted Desktop – frequently asked questions about Nirix's hosted desktop service
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Below you will find answers to some of the most commonly asked questions about Nirix’s Hosted Helpdesk.
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How secure is the Nirix Hosted Desktop service, since all data and applications are
delivered online?
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All files and applications are stored in a physically secured CICA5970
Type II compliant data center. The Nirix Hosted Desktop service is built on
“Defense in Depth” methodology, which means we implement various security
mechanisms at the physical, logical, network, application and
storage layers. Nirix implements industry
best security practices to ensure our
customers’ applications and data are kept
separate from other customers’ data. We
also have additional security measure
to ensure Nirix employees do not have
access to your data. Enhanced security
measures are in place to protect your data
as it is transferred over the Internet,such as bank-grade SSL encryption and
user authentication.
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Will I need two computing environments – both a virtual or hosted desktop
environment as well as a local desktop environment?
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You will only need your Hosted Desktop
or virtual desktop environment. All of
your data, preferences, favorites and user
settings are connected to your login ID
and you will always have access to your
information no matter where you login to
your Hosted Desktop account from. There
is no need to switch between working
locally on your PC hard drive and your
hosted environment.
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What are the technical requirements of Hosted Desktop?
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The only requirement for your business
to quickly and easily implement Nirix
Hosted Desktop is that, for optimal
application performance, you use a
business grade high speed Internet
connection with at least one static public IP
address.
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# of users
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Recommended Internet Speed
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10-20
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3.0 mbps
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20-40
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6.0 mbps
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40-100
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10.0 mbps
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What is the difference between the Nirix Hosted Desktop service and SaaS
(Software as a Service)?
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SaaS (pronounced Sass), is a generic
term that, according to Wikipedia
is defined as, “a model of software
deployment whereby a provider licenses
an application to customers for use as
a service on demand.” The difference
between SaaS and Hosted Desktop
is that Hosted Desktop is a complete
solution. When companies subscribe
to the Nirix Hosted Desktop service,
not only are their applications provided
through a SaaS delivery model, but all
desktops, laptops and server equipment
are provided, in addition to comprehensive
technical support, with SLA’s (Service Level
Agreements). All upgrades and security
patches are automatically pushed out to
Nirix clients on a scheduled basis so they
are always computing in the most secured
and stable environment.
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How is the Nirix Hosted Desktop service different from a remote PC access
solution like GoToMyPC?
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GoToMyPC is an unsecured,
unencrypted PC remote access only
solution. PC remote access solutions
(also called desktop-to-desktop solutions)
like GoToMyPC require that the computer
you are trying to access is turned on and
connected to the Internet. GoToMyPC or
other PC remote access solutions work on
a one-to-one connection, whereas Hosted
Desktop allows many users to access the
same virtual environment and networked
resources from a remote location, at the
same time, without the need for your office
desktop to be turned on.
While GoToMyPC is purely a PC remote
access solution, Hosted Desktop is a
fully hosted office productivity solution,
meaning the service includes all of
the most popular offi ce productivity
applications, hardware and on-going
technical support.
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What happens to my old hardware when I switch to Nirix Hosted Desktop?
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It is up to each business how they
wish to dispose of their old hardware.
Businesses typically sell their old hardware
to their staff or donate it to a charity.
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What happens to my business’ data when my contract expires?
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If you choose to not renew your Hosted
Desktop service, your data will be returned
to you then wiped from the Nirix hosting
servers. Nirix does not retain a copy of
your business’ data, in accordance with
CICA5970 compliancy policies.
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