oneBackup
oneDesktop
oneServer
oneAnti-Spam
oneFileSync
oneRecovery
Work without email headaches.
Email is common in your business, dealing with the email server headaches shouldn’t be. We do it for you.
Microsoft Exchange Platform
The backbone of oneExchange is built on the world’s most popular and field-proven platform – Microsoft Exchange Server.
Generous Mailbox Sizes
Depending on your needs there are three mailbox storage sizes to choose from: 4GB, 25GB and 50GB.
Included Collaboration Tools
Keep your team connected with shareable calendars, centralized contacts, to-do lists and more.
Rapid Deployment
Setting up your business with oneExchange can be done within days. The migration is simple and can take place over a weekend or a couple of days versus the months it can take to deploy and migrate in-house Microsoft Exchange solutions.
MAPI and or POP3 Access
Experience full Microsoft Exchange MAPI support over a secure Internet connection. Your business can now take advantage of Microsoft Exchange Server without the need to purchase, maintain, and upgrade an on-premise-based solution.
Smartphone Integration
Real-time synchronization over the air regardless of the smartphone type or provider. Specifically, oneExchange supports iOS, Android, Windows Phone, and BlackBerry
Outlook Web Access (OWA)
Access all your emails, contacts, calendars, and your entire mailbox from anywhere, at any time, over any device with a standard Internet connection and web browser.
Software License Management
Forget about keeping your software licenses up to date. We take care of that so you can have the most stable, up-to-date versions of Microsoft Exchange and Outlook.
Guaranteed Service Uptime
An email service is useless if it’s unreliable. That’s why our Service Level Agreement guarantees oneExchange to be up and running 99.9% of the time.
Control Your Data.
The control you need at your fingertips.
Control your business email without the hassle.
Managing a Microsoft Exchange server can take a lot of time away from other important tasks. Remain in control without wasting all that time.
Central Management Panel
We call it the oneCloud Control Panel (oCCP). Administer your business’s email users from anywhere.
Usage Reports
See how email accounts you have and even how much spam we’re blocking, now thanks to oneAnti-Spam.
Control User Accounts
Be in control of your email resources. Add users to internal email lists,add users, limit their access or completely remove them.
Control on the Go
Access the oneCloud Control Panel (oCCP) from any web browser to manage your email users and what they can do.
Daily Email Backups
Daily online backups of your mailbox contents such as emails, contacts, to-do lists, and calendars let you worry less.
Cloud Data Protection
By having your email stored remotely, its protected in the event a device is stolen or damaged. All that is needed is an internet connection and you’re up and running like nothing happened.
Seamless Security.
All your data is encrypted & physically protected.
We protect your data as if it were our own.
From the very start, oneExchange is busy making sure only those you want to access your data can. From encryption techniques to multiple overlapping datacenter security measures, oneExchange ensures your data stays secure.
256-bit Encryption
All data is compressed and encrypted with 256-bit encryption before being uploaded and stored on the oneExchange servers.
256-bit SSL Transmission
The backup and restoration of your data is done through a Secure Socket Layer (SSL) channel.
oneAnti-Spam Takes Care of Unwanted Email
Every oneExchange account is protected by our spam killing server oneAnti-spam. If you hate spam you’ll love this. Learn more…
Datacenter
Our Canadian datacenter was made to keep your data safe.
Physical Security
We take the physical security of our datacenter very seriously. In addition to onsite trained security personnel, NIRIX ensures that all admitted have gone through a two-stage biometric authentication process to verify their identity.
The controlled environment is also monitored by a network of security cameras with low-light technology 24×7. Both interior and exterior activity is scanned and recorded for the surveillance team.
Redundancy
Our services are based not only on a secure and certified facility but also on a reliable one. When down time isn’t an option, many businesses look to redundant resources to support their operations. Here’s how all of our services benefit from the redundancy in our datacenter.
Redundant Power: redundant Uninterrupted Power Supply (UPS) systems and high-capacity backup diesel generators with fuel for a minimum of 24 hours of operation
Redundant Cooling: redundant computer-controlled compressors and AC units.
Redundant Network: multiple internet carriers and fibre paths.
CustomerCare
When you need help we’re here.
Top Notch Support
Our in-house CustomerCare team provides all the support for our enterprise, medium and small businesses. If you are comfortable finding answers on your own there is also a selection of knowledge base articles you can browse.
Enough good things can not be said about our CustomerCare team. They are crucial in differentiating our service from the competition. Their feedback, from serving our customers, is a valuable component of how we improve and develop new services.
Phone & Ticket Based Support
Our CustomerCare team is available from 8am – 5pm Monday – Friday excluding statutory holidays.
Canadians Supporting Canadians
All support calls go directly to our Edmonton, Alberta based CustomerCare team and not somewhere across the world.
24/7/365 Support Available
Like the comfort that comes from knowing you can get support whenever you need it? If that’s what you need you’re in luck.
"Prompt, polite response and quick resolution."
Support survey feedback from one of our excellent customers.
Common oneExchange Questions
- Microsoft devices running Microsoft Windows Mobile OS version 5.1 and up
- Apple devices running iOS 5.1 and up
- Android devices running 2.3 and up
- BlackBerry devices running 5.0 and up
All supported devices provide full over-the-air (OTA) syncing of your emails, contacts, and calendar in real time.
POP3 is the most basic method of how your email client communicates with oneExchange servers to get email. If you configure your email client to use POP3 to download emails from our servers, all emails will be downloaded locally to your PC or laptop and the copy on the server will be deleted. This is a quick way to get your email and to save them locally; however, if you ever get your laptop or desktop stolen or it crashes, we will not be able to recover your emails.
IMAP takes your email client to the next level and allows you to download your emails locally but still keep a copy of your emails on the server. However, you must manually manage two sets of email inboxes (one on your local machine, and another set on the server). While this may be a slight improvement this is not an easy way to ensure your two sets of emails are the same.
MAPI is Microsoft’s standard email client communications language between the email client and the email server running Microsoft Exchange. This is the recommended and preferred method to configure your email client to get emails using oneExchange. There is no need to “manually” manage your email inbox, as there is always only one central copy. This way you always have a clear picture of which emails are current and which have been filed.
RPC over HTTPS is a special method of connectivity configured for those road warriors that require remote email access but like to have the full Microsoft Outlook experience as the email client. RPC over HTTPS can be configured on your Microsoft Outlook client for a secure encrypted connection to oneExchange. The beauty of this connection type is that you no longer have to deal with configuring cumbersome VPN connections or deal with SSL VPN login issues. Once you are connected to the Internet from your desktop or laptop, simply click the Microsoft Outlook icon as if you were in the office! That’s it!
Got questions? We’d love to talk to you. Contact sales.
