Client Testimonials

Hosted Backup

" Managing over 100+ tapes that protect more than 250GB of data was very difficult.  We were looking for a backup solution that would have much less management overhead, where data could be stored offsite, and where I wouldn't have to manage a tonne of tapes.  Since migrating to Nirix's Managed Backup utility service, we have eliminated all of the headaches related to a tape-based backup solution.  Deployed within minutes, I now have the peace of mind in knowing hundreds of gigabytes of my critical business data are backed up offsite in a secured facility in about half an hour which I can recover at any time from anywhere.  That is several orders of magnitude faster and more reliable than our old complicated unreliable tape based solution.  When you consider the total cost of ownership of a tape-based solution vs Nirix's Managed Backup, the choice is clear.  Managed Backup wins."

"Our old tape based backup system was not reliable and frequently would fail with some cryptic error message.  I did not have the confidence in my existing backup system that I needed to have.  Since moving to Nirix's very unique Managed Backup service, I get an email each day notifying me of a successful backup.  Nirix's Managed Backup service is an excellent service where I now get an offsite, secured, unlimited, data protection solution for our golf club and I only need to pay the capacity we use."

Hosted Desktop

"Being a small company, we were able to eliminate the costs of having an onsite IT Coordinator by signing up to the Managed Office service from Nirix. It’s allowed our organization to maintain focus on the core competencies of our business instead of day-to-day technology operations. I find the service reliable, and support is fast, accountable, personal and professional. The solutions and services that Nirix provides have had a great impact on our daily operations, allowing our business to run smoothly." 

"After careful consideration, our office decided to make a switch to the Managed Office Solution as provided by Nirix Technology. Working in a very fast pace, hectic environment, this office needed a solution that would allow the support staff working here freedom from having to deal with computer problems. Nirix Technology's Managed Office Solution has provided this office with a worry-free, more productive environment. The support staff no longer needs to worry about day to day back-ups (which we were running out of date, unreliable tape backups), software updates, electronic faxing solutions (of which was a major problem finding IT support), email accounts, hardware issues, firewalls, virus scans and security, as this is all monitored 24/7 by Nirix, which provides to this office peace of mind. This has had a tremendous impact and allows the office to run much more smoothly while allowing our network to always be up-to-date."

"We chose Hosted Desktop because we wanted the benefits of local and remote access to our business systems without the capital cost and ongoing maintenance of a server room. Nirix was price competitive, had the systems in place to handle our work professionally and [are able] to maintain a personal contact with the principals and staff… [we now have] reliable access to our systems without having to maintain all the programs on all the PCs. Hosted Desktop allows us expandability with a phone call and full access to our systems remotely. It is a low cost way of achieving the results we need without an IT department. I would recommend Nirix to others because they are all very personable and professional with a mentality of continually improving their systems and ways of doing business."

Hosted Exchange

"Our biggest motivation to sign up to Managed Email from Nirix was the ability for centralized calendar management.  Collaboration between different departments in the club has become more streamlines and booking events is much faster because each department can instantly see what banquet rooms are available - a feature not previously available with our old email system." 

Hosted Helpdesk

"Our network on average was down 50% of the time due to Internet attacks and virus outbreaks.  After we signed on with Nirix's Managed Firewall service, we've not been down once since that time.  That's a drastic improvement! We have upgraded to more advanced features within our Managed Firewall service with Nirix since then."

"Before we signed up to the Managed Firewall service from Nirix, our network often experienced intermittent connection issues to the Internet.  Since switching over to Nirix's Managed Firewall/VPN service, our club's network has dramatically stablized.   The staff at Nirix monitors and ensures our network is secure so I don't have to worry about it. This buys back time for me, as well, I now have the peace of mind knowing that the team at Nirix are protecting my network." 

" Nirix's Managed HelpDesk service has allowed our organization to maintain focus on the core competencies of our business instead of technology operations. Their service has been personal, accountable, and professional.We can now count on a reliable business class helpdesk and technical support services without the need for us to invest heavily into non-core areas of our business."

"With Nirix Managed HelpDesk service, I was able to quickly gain access to a pool of technical expertise. The personnel always prove to be capable at helping me solve the little or big network issues that I can't quite solve on my own. Their competence and knowledge about security and Windows networking has earned my trust ."

"Since we've signed on to Nirix's Managed HelpDesk service, we have truly enjoyed the luxury of getting fast knowledgeable technical support.  The Managed HelpDesk service has allowed myself and our staff to truly focus on our business targets instead of dealing with the frustrations of technology operations.  Nirix's Managed HelpDesk responds and takes ownership of the problem and never leaves you waiting.  We are glad to have switched to Nirix Managed HelpDesk service." 

"The main reason we signed up for Managed HelpDesk was to get out of the business of managing our network so we could instead maximize our internal resources with customer facing and revenue generating activities. As a Business owner, you need to ask yourself “What do I do best?” If it is not managing your network and ensuring you are operating at optimal efficiency, get a competent company to do it for you so you can focus on your real strengths. For this reason alone, I would recommend Managed HelpDesk for many Small to Medium sized Businesses." 

"Our office has used Nirix's Managed HelpDesk service to gain access to business class technology support without the need to build our own team. Managed HelpDesk services has provided our firm much faster response, improved customer experience, and dramatically better cost predictability than building our own IT team. We have been doing business with Nirix for over 3 years now and Managed HelpDesk has delivered on its promise fast and accountable support. "

"Our school division was able to avoid a potential loss of $25,000 due to unexpected device failures because Nirix's Managed Network service proactively alerted us to this issue BEFORE it happened. The Managed Network service provides us around the clock network monitoring and problem resolution. Nirix's team identified five device failures across five school sites geographically dispersed and resolved it within the promised service level without causing any major service disruptions. A $40 shipping charge is a lot easier to swallow than $25,000 in unexpected expenditures!"