Blog

Our offices will be closed for several days in December 2015 and January 2016 to spend some time with family and loved ones. We look forward to this time to relax and regenerate for all the work we will be doing in the upcoming year.

The following days our offices will be closed:
Dec 24 – Closed after 12pm
Dec 25 – Closed
Dec 28 – Closed
Dec 29 – Closed
Jan 1, 2016 – Closed

We will be back to business as usual on January 4, 2015.

For emergency support requests, our CustomerCare team will still be available during this period. For customers with the standard CustomerCare 8×5 support plans, which covers regular work days from Monday to Friday, 8AM-5PM, you can purchase after hours support incidents at the time of the call. For customers on CustomerCare 24×7 support plans, which covers 24x7x365 including statutory holidays. For 24x7x365 support you will need to call our CustomerCare team. The ticketing system will not be monitored on the days we are closed.

During this holiday season, we will have limited staff so response may be slower than normal.

Please refer to your contract for the CustomerCare support coverage that you are entitled to.

Have a great Christmas and Holiday Season.