Questions and Answers
Is there a free trial?
There sure is. Try the starter account risk free for 30 days. We also have a 30 day no questions guarantee for the paid plans.
Am I tied to a contract?
No. You can either choose to pay for oneBackup SMB monthly or yearly. In both cases you can cancel at any time.
What is the Bandwidth speed after the 30 day Backup Boost?
After 30 days your bandwidth will change to 1.5 Mbps. We encourage all our users to take advantage of the higher bandwidth to do your initial backup while Backup Boost is available. This takes care of the heavy lifting involved in a full backup, and leaves only small, incremental uploads for later.
What operating system(s) does oneBackup SMB work on?
Currently Windows Vista, 7 and 8 will run oneBackup SMB. We are working on a Mac version but have not yet released it.
Can you backup my MS Exchange server?
MS Exchange Databases and MS SQL servers are not backed up with oneBackup SMB. We do have a service for that. Contact us.
Does Retention count towards my storage quota?
Retention does count, but it is a tiny percentage of your stored data. If you need more room, you can increase or decrease the amount of retention.
If I need to restore a lot of data will you send me a hard drive?
We sure can. There is a charge for it.
[/one_half] [one_half nr=”last”]
What is Cloud Plus?
Cloud Plus shrinks your data so it counts for less towards your storage quota. On average our users are able to fit 200 GB of regular, uncompressed data into the 100 GB Starter plan.
Is your infrastructure built on Amazon S3?
No, it is not. Our datacenter is a world-class facility located in Edmonton, Alberta, Canada.
Can I have more than 1 user on the Startup plan?
You can have as many users as you want on any plan. If you want to back up more computers, then you will need to look at the Pro Plan which allows unlimited computers.
How do you compare on pricing?
We currently beat MozyPro and CrashplanPro on pricing. The Cloud Plus compression feature offers even more value. On top of that, the only service in the comparison with a datacenter in Canada is NIRIX oneBackup SMB. Pricing info coming soon.
How do I send you some feedback?
Good or bad we love feedback. Send your thoughts our way.
Can I upgrade once I sign up?
Upgrading is no problem. You can upgrade from month-to-billing to annual billing, from the Starter Plan to the Pro Plan or both. Downgrading is a bit more tricky.
Ask us a question