A behind the scenes look at 3 components needed for an excellent email service
While the idea of email service seems trivial from the outset, I think most business folks that rely on email for their business communications will quickly tell you otherwise. The intrinsic value is huge and it’s one of those things where it’s not a problem until it is. When it’s not there, you notice how much you depend on it, and it becomes very clear very quickly just how important email is as a tool.
So when NIRIX is thinking about the architecture of a cloud email service like oneExchange, it’s much more than just sending a message from point A to point B. From a high level architecture perspective, here are a few of things we look at to ensure our oneExchange service is robust and provides a great platform for our customers:
Like all things technology, eventually something does go wrong, even with the best of intentions and diligent management best practices. So in knowing that something “will go wrong” instead of “if it will go wrong” we design this assumption in our architecture. With that said, in our design our target is to eliminate all single points of failure both from a physical failure perspective (i.e. server power supply failures, network card failures, etc.) as well as logical failure points (i.e. email transport failure, name resolution failures, etc.). Redundancy and resiliency at all points of failure are part of the architecture for our email messaging services.
To deliver on this consistently for our customers, we also look at key areas of redundancy including things like data centre power, core networking resiliency, virtualization layer survivability, and so on. The list of redundancies that we implement in production is obviously much more than I’ve mentioned, but it gives you a flavour of what we think about when delivering our oneExchange service. NIRIX invests significant amounts of dollars to ensure you can depend on oneExchange for your business.
With the overwhelming amounts of information that users receive and send via email, security is always a top concern. There are many security risks that are present in our daily digital landscape such as phising attacks, drive by web attacks via email, email spam, email viruses, and so forth.
NIRIX’s oneExchange cloud service incorporates multi-level defence capabilities and security measures via our cloud oneAnti-Spam service to ensure that your email is secure and protected. We believe in the “defence-in-depth” approach where your information is tested, qualified and passed through multiple layers of security to ensure it is legitimate before it is passed on to you. Our anti-spam and anti-malware service leverages global security teams that are monitoring global level email traffic patterns and trend 24×7. This ensures rapid response to mitigate threats should a new outbreak emerge. Thus far we have been the secure gatekeeper of email services for our customers and have scanned and delivered over 100 million+ emails safely to our customers.
Consistent User Experience
If you can deliver both on the security and consistent availability of email services, that’s when customers will come to appreciate the service. There is a saying in the IT community that “no news is good news”. We know that we’ve done a good job of delivering reliable and secure email services if after a major upgrade that user’s don’t really notice an interruption to their email services.
This is usually achievable if redundant services (as part of the design) take over as designed, and thus we can “upgrade” the underlying service without much interruption to our customers. From our point of view, we want our customers to enjoy using our cloud services without having to worry about the continuous upgrade cycle or innovation around their services.
If you’re in the midst of an upgrade cycle or your old server is on its last legs, consider a quick chat with the NIRIX team. I’m confident that we have a solution that can help.