MANAGED HELPDESK
Let the "buck" stop with us.  We'll fix technology so you can get back to doing business.

In today's fierce and competitve economy, keeping your IT staff around and motivated is a real challenge.  If you are one of the lucky few who have a great internal IT team, the next challenge is how to properly manage their workloads so you don't burn your IT support team out.  Long hours, tight deadlines, constantly having to upgrade to learn new skills, support legacy systems...it's certainly a tough balance to keep.  On top of keeping your team motivated, challenged, and productive, you also have to ensure that they can deploy new technologies and stay ahead of the market so your business can stay relevant and competitive. The real question is "Are you maximizing your technology investment and satisfied with the response times for support when you really need it"?  If not, perhaps Nirix can be a complimentary solution.

The Nirix Solution                                                                                 
Nirix's Managed HelpDesk utility service provides a solution that gives you:

          An escalation support team that can provide a minimum level of desired support or as much
             as you need. With over 40+ years of combined advanced enterprise technology experience, we
             are confident we can help you with any technology related issue.
          A single point of accountability.  When you are experiencing an issue, you want to know
             that "the buck stops with someone" and that someone is looking after the issue and working
             towards a resolution.  That someone is Nirix.
          Proactive monitoring and resolution of issues . Our approach to technology support is
             not to only tell you that there is a problem at hand.  We actually fix the issue for you! 
          Predictable IT costs. With our innovative subscription based support services, you can be
             sure that you don't spend a penny more than you have budgeted for.  Our flexible support plans
             are catered to your business so it works for you.
          A choice of where you want us to help. With deep experience in many areas of technology
             like:
                       - Email and collaboration solutions
                       - Virtualization solutions
                       - Desktop deployments and management strategies
                       - Disaster recovery solutions
                       - Anti-spam, AntiVirus solutions
                       - Network architecture, design, and deployment solutions

              Nirix can assist with high level designs to the actual "in-the-field" deployments as well.

To learn more about our Managed HelpDesk Utility Service, click here or talk to one of our knowledgeable account representatives at 1.780.414.1556.